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CareQuest Institute's Health Data Exchange Frequently Asked Questions

The CareQuest's Health Data Exchange’s mission is to improve oral health for all by creating a system that is equitable, accessible, and integrated, enabling both collaboration and the sharing of dental, medical, and social data.

Data Products​

The platform features datasets and dashboards related to oral health, social drivers, and health care indicators.

What are some examples of datasets available on the platform?​

Examples include Dental Claims Data (Medicaid and commercial), Integrated Medical Claims Processing and Enrollment Analytics, Social Determinants & Equity Insights Survey, and State of Oral Health Equity in America Survey. For more details on which data product to use for your specific needs, see our What Data Should I Use? guide.

What dashboards are provided to visualize social drivers of health?​

Dashboards include Medicaid Dental 360 (state-level Medicaid coverage), Medicaid Coverage Checker (benefit package analysis), State Oral Health Dashboard (state health metrics), and Veteran Oral Health Data Dashboard (veteran population data). For more details on which dashboard to use, see our What Data Should I Use? guide.

I have requested access, but have not received udpate, what do I do?​

Platform Features​

How can users browse or search for data products on the platform?​

Users can browse all data and dashboards and use the search bar to find specific data products.

How does CareQuest's Health Data Exchange facilitate collaboration among users?​

CareQuest's Health Data Exchange enables seamless sharing of data and insights, supporting collaboration among stakeholders to improve outcomes.

What tools are available on CareQuest's Health Data Exchange platform for analysis?​

CareQuest's Health Data Exchange provides access to Databricks based workbench, Posit Workbench and download of data.

Troubleshooting​

How do I request access to a data product?​

To request access to any data product on the platform, navigate to the specific data product page and click the "Request Access" button. You'll need to provide information about your intended use of the data. Access requests are typically reviewed within 2-3 business days.

I have requested access but have not received an update. What should I do?​

If you haven't received an update within 3-5 business days after requesting access, please contact our support team through the help center with your request details.

I'm having trouble logging in. What should I do?​

If you're experiencing login issues:

  • Verify you're using the correct email address associated with your account
  • Try using a different browser
  • If issues persist, contact support at the help center

How can I get help or technical support?​

For any questions, technical issues, or support needs, please visit our help center where you can submit a support ticket or browse existing resources.

Data Usage and Publishing​

How am I allowed to use the data on the platform?​

All data usage is governed by our Terms and Conditions, which you agree to when accessing data products. Generally, data may be used for research, analysis, and informational purposes in accordance with the specific license terms of each data product. Please review the Terms and Conditions and the specific data product's license information for detailed usage rights and restrictions.

Can I publish findings or facts derived from the data?​

If you plan to publish research findings, reports, or any content that includes facts, insights, or analysis derived from data obtained through CareQuest's Health Data Exchange, please contact CareQuest Institute first through our help center. Our team will provide guidance on proper attribution, any publication requirements, and ensure your intended use aligns with data licensing terms.

Collaborate with CareQuest on Data Analysis​

Do you have resources to help with Analysis?​

Yes! CareQuest Institute offers support and resources for data analysis. If you need assistance with analyzing data, interpreting results, or have questions about methodologies, please submit a request through our help center describing your analysis needs. Our data team will review your request and get back to you about available support options.